This website is operated by Driving Equality. Throughout the site, the terms“ we”, “us” and“ our” refer to Driving Equality. Driving Equality offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our“ Service” and agree to be bound by the following terms and conditions(“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
The New Student Package is only available for UK provisional license holders who haven't driven with Driving Equality before. It is a one time purchase offer for all new students, unless their test date is within 2 calendar months of the lesson booking. We reserve the right to cancel any bookings from students who attempt to book this package if they do not qualify. Refunds will be given, but service fees will apply and will be deducted from the order amount.
If a student books their driving test to be within 2 calendar months of using our New Student Package that lesson will retrospectively be charged as appropriate from our standard pricing.
This is a 2-hour booking to assess your driving ability.
If you are a new student of Driving Equality with a test booked within 1 calendar month or have already passed your driving test, we require you to make this booking before accessing our standard pricing. This is so we can accurately address your needs.
These bookings are for assessment purposes only and are not to be used for test bookings.
Signing up to our waiting list is signalling an expression of interest for driving lessons provided by Driving Equality. This does not guarantee you will receive lessons, offered lessons in the time slots selected or receive priority treatment. We will do our best to use the information provided to meet the needs of our customers and will contact potential students when space is available.
There is no public waiting list for charitable lessons as these are handled by our referral partners based on needs.
Our gift cards are not physical items and are solely digital products at this time. The imagery used to promote our gift cards is used for visual representation purposes only. Gift cards are currently only available to new students who have no prior driving experience, or the family, friends, colleagues or similar to the student. The gift cards themselves are priced with inclusive discounts and are therefore unable to be purchased in conjunction with other products or lessons for greater discounts. When purchasing a gift card, you must provide the name of the gift recipient who will be claiming the lessons where prompted to on checkout. All lessons received through a gift card purchase will be reserved immediately and will be available for booking to the named recipient. Lessons can be claimed and booked by contacting us at hello@drivingequality.co.uk or by filling out the form on our contact page, here on the website. We reserve the right to cancel any gift card purchases from returning and experienced students. Refunds on these gift cards are available if the lessons haven't been booked, but service fees will apply and be deducted from the order amount. In situations where lessons have been booked and learning has commenced, gift cards thereafter become non-refundable.
Payments should be completed at the booking stage. If making multiple bookings this only applies for your next lesson, all other payments are due 48 hours before your lesson’s start time. Failure to do so may result in the timeslot being offered to other students.
Any alternative payment arrangements made with your instructor must be confirmed in writing.
If you fail to make payments within the stated timeframe, you may incur an additional admin fee related to the time we spend resolving the issue.
If payments are repeatedly late or refused, we reserve the right to discontinue our service and, in exceptional circumstances, to take necessary legal action.
All hours of a Lesson Bundle must be used within 6 months of payment. All hours of a Gift Card must be used within 12 months of payment. Once these dates have expired you will no longer be eligible for any refunds or driving tuition.
Your driving instructor will keep a log of payments made and lessons taken. This will be provided at your next lesson if requested.
We encourage all students to keep a similar log.
Our pricing structure sets prices from Monday to Friday, 08:00-18:00 and covers 2-hour lessons only. Our instructors are free to set their own pricing outside of our standard offerings (including bank holidays). They are also free to set their own pricing if engaging in a Motorway Refresher or Intensive Driving Course (classified as exceeding 4 hours of lessons in a single week).
These increases cannot exceed 25% of our standard pricing.
Any deviation from standard pricing for these times must be communicated and agreed in writing upon booking.
Our instructors cannot charge an increased rate if they are rescheduling a lesson they themselves have canceled.
Driving Equality reviews its pricing structure annually with any changes coming into effect at the start of the UK financial year (6th of April). We retain the right to an emergency review and pricing change without notice in the case of major extraneous circumstances.
Current students will be notified a full calendar month in advance of any changes.
Any students starting after a pricing update will be subject to the new model. Any pre-paid lesson bundles or gift vouchers will be honored at their original hourly value.
Students are guaranteed to remain on the current pricing structure for a period of 3 months from the payment date of their first lesson. We retain the right to withdraw this guarantee if the student has not taken lessons for a full calendar month or in the case of major extraneous circumstances.
Any pre-paid lesson bundles or gift vouchers purchased within this timeframe will be honored at their original hourly value.
You may request a refund for any unused hours purchased within the relevant expiry window. If a lesson bundle or gift voucher is being refunded, used hours will be deducted from the refund amount at our current hourly rate.
Refunds can take up to 14 days to process.
To qualify use of an instructor’s car for your driving test you must have completed at least 10 hours of tuition with that instructor. The instructor must then agree to this in writing at least 16 days before the test. Without this we cannot provide any guarantee.
The instructor can withdraw the use of their car if they believe the student does not yet meet the test standards or pose a danger on the day of the test.
In rare cases the car may need to be withdrawn at short notice due to mechanical issues.
If you wish to take your instructor’s car for your test, you will need to make a 2-hour booking. This enables an hour’s practice before the test, the test itself and gives time for your instructor to drive you home while providing a debrief.
If you are taking a test out of your local area, we may need to increase the booking time to allow for the above.
The price for a test booking is the price you would usually pay your instructor for a normal booking on that time and day.
Driving Equality operates as a franchise. Our instructors are self-employed and are regulated by the Driver & Vehicle Standards Agency (DVSA). In joining Driving Equality, they have agreed to our mission and to adhering to our policies.
Driving Equality has a zero-tolerance stance on abuse. Any instance of abuse towards our instructors will result in immediate termination of your lesson. Regardless of location, you will be responsible for your own transport arrangements from this point. The lesson will still be charged as normal.
After a peer review of the event, future lessons may be cancelled and charged in full if they are within 48 hours of the incident.
You are entitled to always be treated with dignity and respect during your lessons. As a learner you may make mistakes, but in no way does this mean you should be yelled at or belittled.
If you feel you have been treated in an unacceptable manner, please contact Driving Equality directly. We take such instances extremely seriously as we strongly believe that all students should be treated respectfully during their lessons.
Please note that our instructors may very occasionally need to vary the tone and volume of their voices in order to draw a student’s attention to an emergency situation occurring during their lesson.
If you have any complaints or concerns regarding your instructor, please contact Driving Equality directly so we can address this. We investigate all concerns and will handle any malpractice appropriately.
If you wish to escalate the matter further, you can follow the DVSAs complaint procedure.
Driving Instructors working with us follow lone working principles. They will always meet you at their car. They may need to make dynamic risk assessments and put control measures in place.
If at any point our instructors feel you do not meet eligibility criteria set by the DVSA or are unfit to drive, we retain the right to terminate the lesson without warning. In these instances, the lesson will still be charged in full.
If you have provided misinformation or misled Driving Equality in any way (such as your level of driving experience) we retain the right to terminate the lesson without warning. In these instances, the lesson will still be charged in full.
If at any point our instructors feel you are unable to communicate with them effectively and/or are struggling to understand their instructions, we retain the right to terminate the lesson without warning. In these instances, the lesson will still be charged in full.
After a lesson termination your instructor will drive you to your drop of location. Driving Equality will conduct a peer review of the event. This can result in a withdrawal or pause in our service. Future lessons may be cancelled and charged in full if they are scheduled within 48 hours of the incident.
Driving Equality is not liable for any items left in our vehicles. If you have lost an item, please inform your instructor and they will try to locate it. If the item is found, you can collect it at your next lesson.
If you wish to receive an item sooner your instructor may need to charge for the time it takes to deliver it to your address.
If an item requires postal service to be returned, the student is liable for all material and service costs.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content(not including credit card information), may be transferred unencrypted and involve(a) transmissions over various networks; and(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content there of) without notice at any time. We shall not be liable to you or to any third - party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor 's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case -by - case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e - mail and / or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third - party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and“ as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third - party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third - party provider(s). We may also, in the future, offer new services and/or features through the website(including, the release of new tools and resources).Such new features and / or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third - parties. Third - party links on this site may direct you to third - party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third - party materials or websites, or for any other materials, products, or services of third - parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third - party websites. Please review carefully the third - party 's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions( for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise(collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation(1) to maintain any comments in confidence; (2) to pay compensation for any comments; or(3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third - party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e - mail address, pretend to be someone other than yourself, or otherwise mislead us or third - parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third - party.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice(including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error - free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of , or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are(except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non - infringement. In no case shall Driving Equality, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort(including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content(or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Driving Equality and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third - party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third - party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and / or accordingly may deny you access to our Services(or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us(including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at hello@drivingequality.co.uk.