Your first payment should be completed via our online platform.
All subsequent payments are to be made directly to your instructor via bank transfer. They will provide these details at the end of your first lesson. Any alternative payment arrangements must be confirmed in writing.
Payments should be completed at the booking stage. If making multiple bookings this only applies for your next lesson, all other payments are due 48 hours before your lesson’s start time. Failure to do so may result in the timeslot being offered to other students.
Your driving instructor will keep a log of payments made and lessons taken. This will be provided at your next lesson if requested. We encourage all students to keep a similar log.
Our pricing structure sets prices from Monday to Thursday, 07:00-19:00 and Friday 07:00-16:00, in the stated postcodes, covering 2-hour lessons only. Our instructors are free to set their own pricing outside of our standard offerings (including bank holidays). They are also free to set their own pricing if engaging in a Motorway, Intensive courses or any other specialist service. Any deviation from standard pricing for these must be communicated and agreed in writing upon booking. Our instructors cannot charge an increased rate if they are rescheduling a lesson, they themselves have cancelled.
Instructors qualified as a PDI might offer discounted pricing whilst they wait for their final exam. Once fully qualified this discount will be discontinued immediately. All future lessons will then follow our standard pricing structure. This supersedes our price adjustment and price lock policies.
Driving Equality reviews its pricing structure annually with any changes coming into effect at the start of the UK financial year (6th of April). We retain the right to an emergency review and pricing change without notice in the case of major extraneous circumstances. Current students will be notified a full calendar month in advance of any changes. Any students starting after a pricing update will be subject to the new model. Any pre-paid lesson bundles or gift vouchers will be honoured at their original hourly value.
Students are guaranteed to remain on the current pricing structure for a period of 3 months from the payment date of their first lesson. We retain the right to withdraw this guarantee if the student has not taken lessons for a full calendar month or in the case of major extraneous circumstances. Any pre-paid lesson bundles or gift vouchers purchased within this timeframe will be honoured at their original hourly value.
All hours of a Lesson Bundle must be used within 6 months of payment. All hours of a Gift Card must be used within 12 months of payment. Once these dates have expired you will no longer be eligible for any refunds or driving tuition.
You may request a refund for any unused hours purchased within the relevant expiry window. If a lesson bundle or gift voucher is being refunded, used hours will first be deducted from the refund amount at our current hourly rate. Your Instructor is responsible for issuing refunds.
Refunds can take up to 14 days to process.
If your instructor is allowing the use of their car for your test, you will need to make a 2-hour booking. This enables an hour’s practice before the test, the test itself and gives time for your instructor to drive you home while providing a debrief. If this booking covers multiple lesson slots both spaces are chargeable. If you are taking a test out of your local area, we may need to increase the booking time to allow for the above. The price for a test booking is the price you would usually pay your instructor for a booking for that time and day.
Damage caused by other drivers and expected wear and tear (such as grazing the curb) are covered by our prices and insurance. Damage that results from deliberate, reckless or abrupt actions that our instructors would not reasonably be able to correct are not.
Misuse of our booking system / payment services is not tolerated. Any superfluous or malicious activity may incur addition processing and admin fees.
If payment for our service has not been received, a reminder will be sent. Your instructor will provide a reasonable time frame for this to be completed by. If payments are repeatedly late or refused, we reserve the right to discontinue our service and, in exceptional circumstances, take necessary legal action.
If you fail to make payment within the stated time frame an invoice will be sent. This will incur an additional admin fee of up to £20. In rare cases if a court claim needs to be filed for non-payment an additional £180 will be charged.
Our gift cards are not physical items and are solely digital products at this time. The imagery used to promote our gift cards is used for visual representation purposes only. Gift cards are currently only available to new students who have no prior driving experience, or the family, friends, colleagues or similar to the student. The gift cards themselves are priced with inclusive discounts and are therefore unable to be purchased in conjunction with other products or lessons for greater discounts. When purchasing a gift card, you must provide the name of the gift recipient who will be claiming the lessons where prompted to on checkout. All lessons received through a gift card purchase will be reserved immediately and will be available for booking to the named recipient. Lessons can be claimed and booked by contacting us at hello@drivingequality.co.uk or by filling out the form on our contact page, here on the website. We reserve the right to cancel any gift card purchases from returning and experienced students. Refunds on these gift cards are available if the lessons haven't been booked, but service fees will apply and be deducted from the order amount. In situations where lessons have been booked and learning has commenced, gift cards thereafter become non-refundable.